Visualware / BCS / Support / Troubleshooting / Connectivity Test

BCS Connectivity Test

Verifying the BCS is installed and running correctly on your computer.

Testing Connectivity…

This can take up to ten seconds.

✓

Success!

The BCS is running correctly.

✗

BCS Not Detected

The connectivity test could not reach the BCS on this computer.

✓

What Next?

The BCS is installed and communicating correctly. You can now return to the connection test you were originally asked to run — it should work without any problems.

?

Troubleshooting

Check 1

Ensure the BCS application is running. Look for it in your taskbar (Windows) or menu bar (macOS).

Check 2

Try running the BCS as an administrator. Right-click the application and choose Run as Administrator.

Check 3

Verify your firewall allows connections on ports 32658 and 32660.

Check 4

Check that DNS can resolve bcs.visualware.com to 127.0.0.1.