Visualware / BCS / Support / GigCX Internet Check

GigCX Internet Check

A step-by-step guide to downloading the BCS utility and running the GigCX Internet Check test.

Back to Support Contact Us

Before You Begin

Make sure you have the following before starting:

  • A Windows or Mac computer (Linux and mobile devices are not currently supported).
  • Administrator access on your computer (required on Windows to run the BCS utility).
  • A stable internet connection.
1

Open the Internet Check Dialog

When you launch the GigCX Internet Check, you will see the dialog shown below. This is your starting point.

GigCX Internet Check initial dialog showing the disabled Check My Internet Connection button

Notice that the Check My Internet Connection button is grayed out (light blue) and cannot be clicked yet. This button only becomes active after the BCS utility is downloaded and running on your computer.

2

Download and Run the BCS Utility

In the dialog from Step 1, click the download and run the BCS utility link. This will automatically download the correct version for your operating system.

Windows

  1. Open your Downloads folder and locate thebcs.exe.
  2. Right-click thebcs.exe and select Run as administrator (see image below).
⚠
Important: You must run the BCS as administrator on Windows. If you double-click it instead of using "Run as administrator", the test may not work correctly.
Windows context menu showing the Run as administrator option for thebcs.exe

Mac

Open the downloaded BCS file from your Downloads folder.

Confirm the BCS Is Running

Once launched, you should see the BCS window shown below. Keep this window open for the entire duration of the test, closing it will disable the test button.

BCS utility window showing it is running and ready
3

Run the Internet Check Test

Return to the GigCX dialog in your browser. The Check My Internet Connection button should now be enabled (it changes from light blue to a darker blue). Click the button to start the test.

GigCX dialog with the Check My Internet Connection button now enabled and clickable

The test will run automatically. Keep both the BCS utility and the browser window open until the test completes.

Troubleshooting

The button stays disabled after launching the BCS

If the Check My Internet Connection button does not change from light blue to darker blue after launching the BCS:

  1. Close the GigCX Internet Check dialog in your browser.
  2. Click the Test Again button (shown below) to reopen the dialog.
  3. Wait a few seconds for the dialog to detect the BCS.
GigCX interface showing the Test Again button used to reopen the Internet Check dialog

The button was enabled but has become disabled again

This means the BCS utility was closed or has stopped running. Reopen thebcs.exe (as administrator on Windows) and use the Test Again button to retry.

Still having issues?

If the test will not run after following the steps above, please contact our support team for further assistance.